How To Complain and Win

According to the article “How To Complain: Guidelines For Resolving Complaints”, by, there are several reasons to write a letter:
=To create a written record of your complaint or grievance with the company.
=To preserve your rights under law.
=To make sure the business understands your side of the story.
=To involve government agencies in the case or alert them to the firm's practices.
=To lay the groundwork for a future legal case or defense, perhaps against a scam.
=To let the company know you are serious about pursuing the matter.

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